Well maybe they just liked the fact I was loyal after 10 years. I just know I sent an enigma back after emailing them and they sent me an enigma II because they didn't make or repair the enigma. I must admit it wasn't free. It cost me $5 in postage. They sent the sheath to keep it in also so the finish wouldn't look so bad in the future. Believe it or not doesn't matter to me I get nothing from them except a good product and great customer service. In return they get my loyalty. Something many other manufacturers have not been able to earn like colibri or palio.