Yea, I'm going to contest it. It sounds like a very shaky story. I've already received positive feedback on this transaction, so that is not a worry. I blocked them.
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I wouldn't refund anything until he sends you the pipe. At least you can examine it, clean it & resell it if it still works!
Idk much about pipes, but I have close to 500 completed transactions on eBay. If you have a 14 day policy, you are covered. As you know, you'll need to appeal the impending feedback.
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^ This ^
It reeks of B.S. for starters.
1) No way a Peterson burns out that fast. I think he is trying to return a different pipe that looks like the one you sold him.
2) It's outside of your stated return policy window. So there is no return option available to this chucklehead. End of story I would say.
If I were you, I would seriously reconsider your return policy. On what planet is it fair for you?
Best wishes, Dafiddla
Try filing with eBay with THEIR buyerseller protection plan and see if they will cover it. It's been a spell since I've done it, but if you have a good rating, they may cover it. They covered me on something or another a few years ago, but I've been there for several years with close to 9000 rating @ 100%.....
I'm goin' along with the bums who say the guy's a scammer.
Either that or he smokes like a vacuum cleaner, in which
case he must routinely burn out pipes.
Update: Pipe was returned to me and it does have a burnout. Ebay deducted $80 from my paypal account without asking me or telling me they were going to do it. I called the appeals section and they were NOT helpful. I am sending the pipe to Peterson's of Dublin t see if they will replace it.