Anyone have any experience with Peterson customer service?

[Cool Breeze]

So I recently purchased a Peterson Dublin Edition pipe at a B&M in Kansas City while visiting a couple of weeks ago.
I have only smoked it 3-4 times and noticed each time that I was getting a little moisture on my hand from under the bowl.
At first I thought it was coming from around the band, but upon closer inspection the damn thing has a small crack in the shank. The thick black laquer/finish partially filled it in and the shop had pretty dim lighting, so I missed it.
The thing is, I can't find my receipt.

I've emailed Peterson and hope they reply soon.
I'm not wanting a refund, I just asked if I can send it in and get a replacement.
It is obviously new.

Anyone dealt with them before?

I'm hoping I'm not out of luck since I don't have my receipt.