Color Me Surprised

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03-20-2020, 09:37 AM
CentralTimeSmoke

Color Me Surprised

After a porch pirate looted my latest cigar order off of my front porch, I reached out to CigarBid with the understanding that this was in no way their fault. They replied a couple days later apologizing for the headache and asked me to file a police report and send them a copy. I did that and I just got a voicemail that they're sending out a full replacement order.

Like I said, this wasn't their responsibility, but they saw a loyal customer who had a shitty day and righted someone else's wrong. I've actually always had great customer service from them--they replace or refund damaged cigars without question and were patient when I forgot to take off my old credit card number that wasn't active anymore and had a purchase pending.

My infatuation with the Devil's Site burns eternal. :devilfire: :devilgrin:
03-20-2020, 09:42 AM
cheaphumidors

Well that is what happens when you are an excellent customer and you are willing to put in the ground work (file the report). You don't know how much push-back we get from customers on that.
03-20-2020, 10:21 AM
Brimy

@CentralTimeSmoke
That is great customer service! Great that they replaced the order.
I hope they catch the degenerate that looted your bounty!!

@cheaphumidors
I hate the saying "the customer is always right"! A LOT take that stance and feel that you, the provider/servicer, have to do everything to satisfy them. Not accepting that there maybe something that they should/have to do to make it easier for you to help/better serve them.
03-20-2020, 11:06 AM
Sir Lancerolot

Quote:

Originally Posted by Brimy

I hate the saying "the customer is always right"! A LOT take that stance and feel that you, the provider/servicer, have to do everything to satisfy them. Not accepting that there maybe something that they should/have to do to make it easier for you to help/better serve them.

People don't realize that "the customer is always right" is a saying intended for the business owner to process in their own culture - it was never intended as an expectation by the customer.
03-20-2020, 11:58 AM
TreySC

That's awesome on C-Bids part. You should leave a glitter bomb on your porch and hope the same people take it.
03-20-2020, 04:51 PM
Brimy

Quote:

Originally Posted by Sir Lancerolot

People don't realize that "the customer is always right" is a saying intended for the business owner to process in their own culture - it was never intended as an expectation by the customer.

Very true.
And customers just ran with it way!
03-20-2020, 05:40 PM
Emperor Zurg

Quote:

Originally Posted by CentralTimeSmoke

After a porch pirate looted my latest cigar order off of my front porch, I reached out to CigarBid with the understanding that this was in no way their fault. They replied a couple days later apologizing for the headache and asked me to file a police report and send them a copy. I did that and I just got a voicemail that they're sending out a full replacement order.

Like I said, this wasn't their responsibility, but they saw a loyal customer who had a shitty day and righted someone else's wrong. I've actually always had great customer service from them--they replace or refund damaged cigars without question and were patient when I forgot to take off my old credit card number that wasn't active anymore and had a purchase pending.

My infatuation with the Devil's Site burns eternal. :devilfire: :devilgrin:

Thanks for posting this update. Seems most of the public are quick to bitch about a vendor but slow share a positive experience. Seems we just EXPECT the positive so nothing is said when we get it.

I've never had a bad CS experience with any tobacco vendor. Had P&C screw up a pipe tobacco order a couple of times but they were always eager to make it right and I always came out ahead in the end.

What you ought to do is leave a 'shipment' of Ron Mexicos on that porch with a couple of horse tail hairs threaded through each one. My great uncle always said the best way to get back at a cigarette thief was to thread a horse tail hair thru the last few cigaretts in a pack and leave them in a conspicuous place. I guess it'll pretty much turn you green when you smoke one :D
03-20-2020, 09:02 PM
CentralTimeSmoke

Quote:

Originally Posted by Emperor Zurg

Thanks for posting this update. Seems most of the public are quick to bitch about a vendor but slow share a positive experience. Seems we just EXPECT the positive so nothing is said when we get it.

I've never had a bad CS experience with any tobacco vendor. Had P&C screw up a pipe tobacco order a couple of times but they were always eager to make it right and I always came out ahead in the end.

What you ought to do is leave a 'shipment' of Ron Mexicos on that porch with a couple of horse tail hairs threaded through each one. My great uncle always said the best way to get back at a cigarette thief was to thread a horse tail hair thru the last few cigaretts in a pack and leave them in a conspicuous place. I guess it'll pretty much turn you green when you smoke one :D

Ha! That’s amazing.

And you’re totally right. I too haven’t had a poor experience with any cigar company. I think it’s an industry in which respect, pride of ownership and class are the rule, rather than the exception.
03-24-2020, 10:51 AM
Sir Lancerolot

Quote:

Originally Posted by Emperor Zurg

Thanks for posting this update. Seems most of the public are quick to bitch about a vendor but slow share a positive experience. Seems we just EXPECT the positive so nothing is said when we get it.

I've never had a bad CS experience with any tobacco vendor. Had P&C screw up a pipe tobacco order a couple of times but they were always eager to make it right and I always came out ahead in the end.

What you ought to do is leave a 'shipment' of Ron Mexicos on that porch with a couple of horse tail hairs threaded through each one. My great uncle always said the best way to get back at a cigarette thief was to thread a horse tail hair thru the last few cigaretts in a pack and leave them in a conspicuous place. I guess it'll pretty much turn you green when you smoke one :D

LOL.

Years ago I worked with a guy who was always leaving his pack of cigarettes lying around the store. A couple of us got fed up and emptied the tobacco out of one cigarette, and replaced it with match heads. Then we put enough tobacco back in the end to cover our tracks. The image of him lighting up that cigarette is ... ahem ... burned in my memory. It went up with a flash, leaving him standing there with his eyes wide in shock, and a smoking filter hanging out of his mouth.

Last time he left his cigarettes lying around ...