I've just got to give a shout out to Mars Cigars.
I sent them a question about an order through their online form, and got a response from Mark in less then half an hour, at 11:30 pm on a Friday night!
That is pretty amazing.
Printable View
I've just got to give a shout out to Mars Cigars.
I sent them a question about an order through their online form, and got a response from Mark in less then half an hour, at 11:30 pm on a Friday night!
That is pretty amazing.
While I commend the dedication to customer service, Mark needs to get out more often. "All work and no play ....." Mark, shut down the computer and go have a few beers.
Perhaps he answered via his phone while at the corner pub.
Mars Rocks!
Can't go wrong there, love their flat shipping rates!
Stand up guys over there. The customer service in the tobacco market, online or B&M, has renewed my faith in humanity. If only we could all sign a virtual "thank you" card and email it to them haha.