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I recently placed a small order with Small Batch, and when it arrived I noticed the cigars were a different vitola than what I purchased. No big deal. After I contacted them about the mix-up, not only did they immediately update my order to ship out the right size, but they also told me to keep the original order. Couldn't ask for better customer service than that!
I can't even describe how good these people are. I don't order a lot of stuff, but I was treated like a rock star...
I agree. I have no idea how they get them shipped and delivered for FREE so fast!Quote:
Originally Posted by droy1958
Amen...Quote:
Originally Posted by Old Smokey
Gotta love it when a company goes the extra mile to make sure a customer is taken care of.
In the end, it may cost you a few $$ more to go that extra mile. However, customer loyalty is a beautiful thing for the long term health of your company.
Ditto. They are the best.
They are now my main supplier these days. Orders arrive in about two days, the prices are good and packaging great...what's not to love.
I'm in NC and I get their shipments from CA in two days, also. I can barely get packages from NC in 2-3 days.Quote:
Originally Posted by Slowpokebill
I had never heard of these guys, and with great customer service and fast free shipping (I use CI cheap shipping of $6 and it takes nearly a week), I had to take a peek for myself.
Wow! Nice prices on the few I cross referenced. Not a big selection and missing quite a bit of my regulars. I see them getting my business once I've built up a bit of my stock and am ready for the nicer sticks such as my favorite Avo's and such.
Thanks for pointing these guys out!
I get most of my beer ingredients from CA (the others from the PA warehouse) and it also takes nearly a week. I swear my grandma must be the driver!Quote:
Originally Posted by BlueDevil07
The code cigarbum will get you 10% as a reminder.
Wow! Is this a constant code?Quote:
Originally Posted by restomod
I'm intending on ordering sticks from CI soon for sticks I don't typically come across and SBC doesn't carry.
Yes it's always good.Quote:
Originally Posted by rodwha
Quote:
Originally Posted by rodwha
Don't think we get a discount with CI here is a thread with cigarbum discounts http://www.cigarbum.com/forum/manufa...rthy-1321.html
Yes sorry for the confusion I should have said originally that the code was for Small batch not CI.Quote:
Originally Posted by TreySC
You guys should check out their humidor in person. I swear that my apartment in college wasn't that big.
:D
Also, if you don't see what you are looking for online just send them an email and they will see if their B&M has the sticks. If so, they will put them on the website. I have done this twice and both times they were able to put them online so I could make a purchase. Great company to do business with!