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Jumpin’ Railcars and Collectin' Cans
Ive actually heard a number of people across multiple forums having the same burn issues with Caldwell. I myself have had a few that just wouldn't burn and they were acclimated to the low 60s. So far its the only negative thing I can say about the brand. They did post this on their FB page a few weeks ago though so they seem aware of it.
Robert Caldwell with Tony Bellatto
March 17 at 5:24pm · New York, NY
Guys we really appreciate your support. You are a great group. I know some of you have had construction issues with some of the Caldwell stuff. We appreciate your making us aware of these issues. We have been in touch with our factory to address any problems and have gotten to the bottom of it. We stand behind all of our product and have replaced everything we are aware of that has has an issue. In terms of Lost and Found- these cigars are found by me and sold by Tony Bellatto. It is an awesome project. We have had some issues with these cigars exploding. A few things:1. They were shipped out a few weeks ago when it was ridiculously cold. Subzero temperatures. This is deadly to cigars. Also they are not cellophaned so they are more fragile. From now on we will cello in the winter. Also, please check the cigars rest and climatize when they get to you. I have been in the game for a minute and the issues that I have seen on these have been from the cigars not climatizing or physical damage. If you are selling our product on the secondary market please pack the cigars so they are protected. If they are bouncing around in a box or the bundle is not in a ziplock we are going to have problems.
Lastly, if you have a problem please hit me up directly if it is concerning Caldwell. If it is with LnF please message Tony directly. We will take care of it. Please do us a favor and don't blast it on FB. We stand behind our product but would appreciate a direct message so we can take care of it.
We love what we do. We do gangster shit. Please help us along don't trip us up.
Thanks for your support.
Robert Caldwell"
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