I personally have had bad luck with cbid over the last couple years and I was not pleased with their customer service. I had better luck with cigar auctioneer overall but when I had issues I still did not get the customer service I wanted. I stay away from all the auctions these days as I get much better service from the regular online vendors and if I'm patient just as good of deals. The plus is the customer service is usually top notch especially when I have an issue. I find I am willing to pay more just for the security of knowing the retailer is backing up my purchase to my expectations. I also find myself trying to buy from a retailer that bent over backwards from me just to show my appreciation. Too many retailers miss this point these days.