I've ordered a couple K from them, they're fine. Not as much care in packaging as I'd like; not that they're inattentive, but I like my cigars swaddled up bubble wrap/peanuts.

You have to watch out with their "deals" however. You'll see them shout about a new FFOX deal, but their prices can truly blow, so you're getting the illusion of a deal without one at all.

Once in awhile they have a killer price on something, in which case I'll bite.