So here's an update. I responded to customer service with a full list of the cigars they failed to include. A few days later they got back to me and asked if I wanted a refund for those or if I wanted them to ship them. I responded that I would like them shipped, thanks.

A few days after that they responded that they didn't actually have any of them in stock. They said they could substitute some other cigars instead and gave me a list of substitutions.

Wanting to get the entire ordeal over with a month after my original order, I agreed to it.

Let's hope that's an end to this horrible ordeal.