Quote Originally Posted by GDaddy View Post
Yes, absolutely, the seller has a right to go for replacement. You don't. As the form said you need to show proof of purchase...a receipt. Do you have one? No.

Did you answer honestly to the questions on the form? The form you displayed shows that you skipped over those questions.

How were they being stored? ..... Did you let DE know they were a year and a half old and you bought them second hand or did you skip that one?

The thing that bothers me is the attitude that it's OK to do this kind of thing. If you can get them to issue you some cigars you see it as a win win for you and your buddy. It's not a win win. It's win/lose and DE becomes the loser. They did nothing wrong.

I don't agree that this type of tactic is acceptable. What happened to taking on personal responsibility?
Yes we did talk about it with not only the DE Sales Rep but also the DE Customer service Rep. also if you read the requirements you would have read this "5. Proof of purchase. A simple photo of the bad cigar (with band), preferably with receipt, will do." so how do I not have proof of purchase by their requirments, and I don't know about you but my B&M just uses a simple cash register that only adds up numbers and prints totals + Tax so i don't see how such a receipt would make a difference since it doesn't say Liga Unico L40 on it. all i have done is skip sending them back to said BOTL and taken it upon myself to save a brother the headache of refunding me then doing the same steps and then sending them back to me.