I recently placed a small order with Small Batch, and when it arrived I noticed the cigars were a different vitola than what I purchased. No big deal. After I contacted them about the mix-up, not only did they immediately update my order to ship out the right size, but they also told me to keep the original order. Couldn't ask for better customer service than that!
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04-05-2016, 05:59 PM #1Wow, Someone Knows Me
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Singing the praises of Small Batch Cigar
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04-05-2016, 06:17 PM #2Royal Bum
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I can't even describe how good these people are. I don't order a lot of stuff, but I was treated like a rock star...
Like my father before me, I will work the land,
And like my brother before me, I took a rebel stand.
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04-05-2016, 07:49 PM #3Royal Bum
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I agree. I have no idea how they get them shipped and delivered for FREE so fast!
Originally Posted by droy1958
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droy1958 thanked for this post
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04-05-2016, 07:50 PM #4Royal Bum
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Amen... Originally Posted by Old Smokey
Like my father before me, I will work the land,
And like my brother before me, I took a rebel stand.
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04-05-2016, 10:56 PM #5Jumpin’ Railcars and Collectin' Cans
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Gotta love it when a company goes the extra mile to make sure a customer is taken care of.
In the end, it may cost you a few $$ more to go that extra mile. However, customer loyalty is a beautiful thing for the long term health of your company.
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04-06-2016, 07:17 AM #6Jumpin’ Railcars and Collectin' Cans
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Ditto. They are the best.
Last edited by greige matter; 04-06-2016 at 03:41 PM.
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04-06-2016, 08:40 AM #7Lonely Wandering Bum
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They are now my main supplier these days. Orders arrive in about two days, the prices are good and packaging great...what's not to love.
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04-06-2016, 11:23 AM #8Wow, Someone Knows Me
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I'm in NC and I get their shipments from CA in two days, also. I can barely get packages from NC in 2-3 days. Originally Posted by Slowpokebill
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04-06-2016, 01:10 PM #9Royal Bum
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I had never heard of these guys, and with great customer service and fast free shipping (I use CI cheap shipping of $6 and it takes nearly a week), I had to take a peek for myself.
Wow! Nice prices on the few I cross referenced. Not a big selection and missing quite a bit of my regulars. I see them getting my business once I've built up a bit of my stock and am ready for the nicer sticks such as my favorite Avo's and such.
Thanks for pointing these guys out!"Were I to leave where else would I go? Your words of life and of truth You hold." - Third Day
"I ask not the favor given to Paul," Copernicus said, "I seek not the grace bestowed upon Peter--but I beg the mercy granted to the thief on the cross!" - Alexander Smellie 1899
"Amen....wine, beer or whisky can cure a lot of problems, or start a shitload of others!....." - droy1958
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04-06-2016, 01:12 PM #10Royal Bum
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I get most of my beer ingredients from CA (the others from the PA warehouse) and it also takes nearly a week. I swear my grandma must be the driver! Originally Posted by BlueDevil07
"Were I to leave where else would I go? Your words of life and of truth You hold." - Third Day
"I ask not the favor given to Paul," Copernicus said, "I seek not the grace bestowed upon Peter--but I beg the mercy granted to the thief on the cross!" - Alexander Smellie 1899
"Amen....wine, beer or whisky can cure a lot of problems, or start a shitload of others!....." - droy1958
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