I have purchased several pipes from Shinypipes and returned two of them. The first one I returned wasn't as red as it was shown in the photos; it was very obvious. The second pipe had a depressed area on the bowl that was not shown in the photos. I have bought two pipes from her since then. She lists lots of pipes so it is understandable that there will be issues along the way. I will buy from her in the future is the price is right and the pipe is right. She sells quality pipes, regardless of the price.