Placed an order with smokingpipes on Sunday evening.
It just came to my office.
I sure do appreciate fast shipping. Man.
Most of this order is the same tobacco as the P&C order. Now I have it. lol
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Placed an order with smokingpipes on Sunday evening.
It just came to my office.
I sure do appreciate fast shipping. Man.
Most of this order is the same tobacco as the P&C order. Now I have it. lol
Maybe you should just ask them for a refund.
Well, I ordered 8 pounds of blending tobaccos from them on 2/20/17. I was excited to hear that they had actually mailed a package for me just last week. It came but it was in two separate little boxes - they had shipped 8 oz. of Smyrna in each box! So I only got one pound out of the 8 that I ordered, but they only charged me $6.88! Then I got another shipping notification earlier this week, but it hasn't left the warehouse yet. What a mess! The good news is that they are only charging me when the stuff actually ships.
Well we have finally finished the deal.
The tobacco that I ordered on February 12 just arrived at my office. It would have been lost forever had I not posted on their Facebook page.
I had 6 emails over the course of about 3 weeks go unanswered so I went on their public Facebook page and told them I was going to call my CC company and dispute the charge if I didn't hear something.
I had a manager respond on FB and told me to email her the details.
I did and she said somehow the order got lost in the fray and most likely ended up in someone else's box.
Anyway, 2 months and 1 day later, I have my tobacco.
Glad its over.
I just took a quick look at their FB page just for teh lulz. Good grief, what a trainwreck. It'll take them a long time to recover from this I'll bet.Quote:
Originally Posted by Cool Breeze
Yeah, there are some pissed off people.Quote:
Originally Posted by Emperor Zurg
I was one of the nicer ones. lol
I'm not going to just write them off forever, but I'll definitely give it a while to make sure they've got everything straightened out.
Some folks have long memories though, and I reckon I can't blame them either.
Once they have all their ducklings in a row they may have to drop their prices for a while to lure people back. IDK how much room they have to move on pipe tobacco, pipe and cigar margins but I'd be willing to bet that if their prices were consistently and substantially cheaper than than anywhere else, all but the most hard-nosed folks would come flocking back. Money talks after all. If that does happen, I'll probably be right there to buy even more pipe tobacco that I absolutely do not need :p :pipe: Maybe a pipe or two as well :pipe: :pipe: :pipe:Quote:
Originally Posted by Cool Breeze
Maybe that's what I need to get their attention. I tried to find them on Facebook but can't. What did you search for when looking for them?Quote:
Originally Posted by Cool Breeze
Here is the link to their FB page. This actually takes you directly to the conversation where I come in. But you can go anywhere on the page from there.Quote:
Originally Posted by Haebar
https://www.facebook.com/PipesandCig...91675192217630
However, here is the email address for one of the managers, Trish Densmore. She helped me very quickly.
[email protected]
Thanks Paul! I just emailed her.Quote:
Originally Posted by Cool Breeze
She will definitely take care of you. She is awesome sauce.Quote:
Originally Posted by Haebar
She already wrote me an email telling me how she is going to take care of it. She said my order was "frozen" in the system and may have never been noticed. This is great!Quote:
Originally Posted by cheaphumidors
Wasn't Trish on the forum with us back at the start?
I found a @Trish_at_CBid , Wish she would return.
Thanks to @Cool Breeze for providing me with an P&C manager's email address! She took care of me and expedited my order from 7/20/2017! Although a few items are still on backorder, they should be arriving later in the week. In an email today, I also received an apology and a $50 gift certificate from the brand manager.
http://i1377.photobucket.com/albums/...psbzdn5rge.jpg
All these 50 dollar apology gift cards make me wish I'd ordered something and had it screwed up! LOL