What a clusterfrack! This is where good businesses go to die when they do this. S/R is not rocket science and between ALL of these companies that their software has gone to hell and they can't fix it in a reasonable amount of time it shows up and coming businesses how "not to" do business. One screw up like this gives you a reason to use an outside Vendor to do your S/H as they would be able to fix this fiasco in a day or so.