Quote Originally Posted by jhedrick83 View Post
So they just decided to replace it with something else and not even tell you and not offer to send your back to you? That’s some right there. I guess they assume you will just say that it’s better than nothing and move on. I hate to hear that for you and in general for Xikar. Did they offer you anything else other than this weak sorry?
Not yet I posted their response here then replied to the email. I basically told them that this just raises the fears most of us have with their buy out and concerns about quality and customer service. I also said that if a replacement is deemed necessary for a discontinued product they need to let people know first and give options. I also stated that with the old policy I could go into a local store and swap it out then the store could get an update a win win. I will see what they say. Also the msrp is about the same but went to half a dozen sites and only a couple have it for msrp.