So far not happy with xikar new rma process

[chain_gang]

Now you have to mail in your lighter or cutter. I sent in my axia as it was leaking out the burner. They replaced it but didn't send me an axia. In fact it's a cheaper lighter than what I sent in. On the plus side it only took a week but I want my axia back!

Got a sweet gunmetal set like pics related around December 2018, but my lighter was all metal, no plastic sides. $100 - not too bad. The lighter had a defect after a couple months where the gas would continously discharge - you could hear it. Went back to the B&M I purchased the set from, and they mailed the lighter back, and said 2-3 weeks tops on the return. Almost 1.5-2 months later it returns. I wasn't mad, because I was glad Xikar stuck to their return policy. However, when I got it back, it was just like pic related, but black cheapish sides instead of my all metal lighter. Informed the B&M, they looked through their warehouse and couldn't find the exact one I originally had. They contacted Xikar, and was told it was discontinued. Had Xikar contacted me prior to sending a shitting one, they would still have me as a loyal customer. I'm done with them for now and will look into other brands in the future.

[josh lucky 13]

Got a sweet gunmetal set like pics related around December 2018, but my lighter was all metal, no plastic sides. $100 - not too bad. The lighter had a defect after a couple months where the gas would continously discharge - you could hear it. Went back to the B&M I purchased the set from, and they mailed the lighter back, and said 2-3 weeks tops on the return. Almost 1.5-2 months later it returns. I wasn't mad, because I was glad Xikar stuck to their return policy. However, when I got it back, it was just like pic related, but black cheapish sides instead of my all metal lighter. Informed the B&M, they looked through their warehouse and couldn't find the exact one I originally had. They contacted Xikar, and was told it was discontinued. Had Xikar contacted me prior to sending a shitting one, they would still have me as a loyal customer. I'm done with them for now and will look into other brands in the future.

Sounds similar to what happened to me I still want to replace my axia tho