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  1. #1
    Cigar-Smoking Scum Sticky B's Avatar  Cigar Bum Sponsor
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    Super Secret
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    Quote Originally Posted by Ropey View Post
    So here's an update. I responded to customer service with a full list of the cigars they failed to include. A few days later they got back to me and asked if I wanted a refund for those or if I wanted them to ship them. I responded that I would like them shipped, thanks.

    A few days after that they responded that they didn't actually have any of them in stock. They said they could substitute some other cigars instead and gave me a list of substitutions.

    Wanting to get the entire ordeal over with a month after my original order, I agreed to it.

    Let's hope that's an end to this horrible ordeal.
    Some actually horrible ordeals:










    Glad you survived yours. You're a real hero. A bastion of hope for humankind.

    Let me know when you're in the area so I can celebrate your bravery, steadfastness, and inspiration during that one time you waited for cheap cigars.
    - MEOW THE JEWELS -

    Sticky-B
    Sticky-B Loves Bricks o Sticks!

  2. #2
    Jumpin’ Railcars and Collectin' Cans Upstatemax's Avatar
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    Frank
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  3. #3
    Lakeland Bum Haebar's Avatar  Cigar Bum Sponsor
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    John (Tab)
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    I won the bidding for a Peterson Fermoy 264 Canadian pipe from them and received it in the mail Monday. After examining it, I determined that it had been smoked. It had tooth marks on the stem, had a light carbon buildup in the bowl and smelled like tobacco. They are sending me a return shipping label via email.

    Follow-up (10/06/2016): They replaced the pipe and all is good! It was a little bit of a hassle but it all worked out in the end.
    Last edited by Haebar; 10-06-2016 at 04:14 PM.

  4. Likes droy1958 liked this post
  5. #4
    Custom User Title Bruck's Avatar  Cigar Bum Sponsor
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    Bruce
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    Quote Originally Posted by Haebar View Post
    I won the bidding for a Peterson Fermoy 264 Canadian pipe from them and received it in the mail Monday. After examining it, I determined that it had been smoked. It had tooth marks on the stem, had a light carbon buildup in the bowl and smelled like tobacco. They are sending me a return shipping label via email.
    That's pretty frickin' cheesy. At least they're taking care of it for you.
    You oughta know not to stand by the window, somebody see you up there.

  6. #5
    Lakeland Bum Haebar's Avatar  Cigar Bum Sponsor
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    John (Tab)
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    Quote Originally Posted by Bruck View Post
    That's pretty frickin' cheesy. At least they're taking care of it for you.
    Yea it is, but I wasn't too upset with them since I got it for $43! They responded in just a few hours, very apologetically, and offered a refund or a replacement. I'll probably take the replacement at that price. I'm thinking that it was a return at one of their websites and it didn't get checked out before putting it up for sale again.

  7. Likes AlanS, droy1958 liked this post
  8. #6
    Royal Bum projectsunfire's Avatar  Cigar Bum Sponsor
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    Kris
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    Quote Originally Posted by Haebar View Post
    I won the bidding for a Peterson Fermoy 264 Canadian pipe from them and received it in the mail Monday. After examining it, I determined that it had been smoked. It had tooth marks on the stem, had a light carbon buildup in the bowl and smelled like tobacco. They are sending me a return shipping label via email.
    damn that's kind of amazing that they would do something like that. That's a seriously shifty move.
    Once in a while you get shown the light
    In the strangest of places if you look at it right

  9. Likes jhedrick83, Haebar, allusred, Usafvet509 liked this post
  10. #7
    Lucky Bum AlanS's Avatar
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    Can a guy have his cake and eat it too?
    Don’t wait for the storm to pass. Learn to dance in the rain.

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