Thanks for the responses. Yesterday I did ask for a full refund and magically today the entire order shipped.
This whole exercise has been very enlightening for me, and shows that most consumers will back a retailer rather than a fellow consumer. Consumer reports of poor behavior on the Retailer's part make people afraid and their initial reaction is to Kill the Messenger.
I find it fascinating and saddening. Fanboys abound on the internet and are a strange breed which I will never understand. Perhaps it is the nature of the average person who posts on these boards to be this way.
You are easily instilled with fear.