Color Me Surprised

[Sir Lancerolot]

I hate the saying "the customer is always right"! A LOT take that stance and feel that you, the provider/servicer, have to do everything to satisfy them. Not accepting that there maybe something that they should/have to do to make it easier for you to help/better serve them.

People don't realize that "the customer is always right" is a saying intended for the business owner to process in their own culture - it was never intended as an expectation by the customer.

[Brimy]

People don't realize that "the customer is always right" is a saying intended for the business owner to process in their own culture - it was never intended as an expectation by the customer.

Very true.
And customers just ran with it way!