@CentralTimeSmoke
That is great customer service! Great that they replaced the order.
I hope they catch the degenerate that looted your bounty!!

@cheaphumidors
I hate the saying "the customer is always right"! A LOT take that stance and feel that you, the provider/servicer, have to do everything to satisfy them. Not accepting that there maybe something that they should/have to do to make it easier for you to help/better serve them.