This will make you cry, L40 destruction

[Ropey]

Looks like they were stored improperly and cracked. Major temperature fluctuations?

Kind of surprised that DE would take them back.

[AuTechCoM]

Looks like they were stored improperly and cracked. Major temperature fluctuations?

Kind of surprised that DE would take them back.

Those would have to be huge fluctuations to cause that type of damage I would think

[Demuths1770]

Those would have to be huge fluctuations to cause that type of damage I would think

Any new updates from DE

[AuTechCoM]

Any new updates from DE

as of right now. no updates since I dropped the box off at UPS and let Gary know that they were on their way. The tracking info says that they are out for delivery so I would assume that I might get and update of some type by the end of day if not Monday for sure.

[GDaddy]

Looks like they were stored improperly and cracked. Major temperature fluctuations?

Kind of surprised that DE would take them back.

I agree.

Those cigars are dry and ruined because of the guy who sold them to you didn't properly care for them. It's his fault... why aren't you going after him for a refund? I don't think it's a very honest act to try to weasel new cigars out of DE when they are clearly not at fault.

[AuTechCoM]

I agree.

Those cigars are dry and ruined because of the guy who sold them to you didn't properly care for them. It's his fault... why aren't you going after him for a refund? I don't think it's a very honest act to try to weasel new cigars out of DE when they are clearly not at fault.

Sorry if it came off that way. but I am not trying to weasel anything... If DE didn't want to honor something, Why would they have a claim form for just this type of problem? I have discussed it with the BOTL that I got them from and he is willing to refund, because His DE rep said that we should go this way with it first and see what they said. either way no one is getting screwed because the same rep even said he would handle it if they didn't through customer service.

So i don't see how I, or anyone involved is Trying to "weasel" anything out of anyone.

[AuTechCoM]

I find it crazy that I feel the need to explain/defend myself on this subject but I highly doubt that this was a storage issue on the sellers part.

This single box was part of a bigger lot including 4 other boxes of Liga Unico all bought at the last DE even he went to sometime last year.

So my thought is that if he was storing them so incorrectly wouldn't it stand to reason that some of the other boxes would have similar damage? Including the second sealed box from the same purchase.

And secondly doesn't the seller have the same right to go to DE for a replacement? So what is the difference of me sending them instead of him? Isn't he covered buy the quality guarantee?

[GDaddy]

I find it crazy that I feel the need to explain/defend myself on this subject but I highly doubt that this was a storage issue on the sellers part.

This single box was part of a bigger lot including 4 other boxes of Liga Unico all bought at the last DE even he went to sometime last year.

So my thought is that if he was storing them so incorrectly wouldn't it stand to reason that some of the other boxes would have similar damage? Including the second sealed box from the same purchase.

And secondly doesn't the seller have the same right to go to DE for a replacement? So what is the difference of me sending them instead of him? Isn't he covered buy the quality guarantee?

Yes, absolutely, the seller has a right to go for replacement. You don't. As the form said you need to show proof of purchase...a receipt. Do you have one? No.

Did you answer honestly to the questions on the form? The form you displayed shows that you skipped over those questions.

How were they being stored? ..... Did you let DE know they were a year and a half old and you bought them second hand or did you skip that one?

The thing that bothers me is the attitude that it's OK to do this kind of thing. If you can get them to issue you some cigars you see it as a win win for you and your buddy. It's not a win win. It's win/lose and DE becomes the loser. They did nothing wrong.

I don't agree that this type of tactic is acceptable. What happened to taking on personal responsibility?

[Chadderkdawg]

Yes, absolutely, the seller has a right to go for replacement. You don't. As the form said you need to show proof of purchase...a receipt. Do you have one? No.

Did you answer honestly to the questions on the form? The form you displayed shows that you skipped over those questions.

How were they being stored? ..... Did you let DE know they were a year and a half old and you bought them second hand or did you skip that one?

The thing that bothers me is the attitude that it's OK to do this kind of thing. If you can get them to issue you some cigars you see it as a win win for you and your buddy. It's not a win win. It's win/lose and DE becomes the loser. They did nothing wrong.

I don't agree that this type of tactic is acceptable. What happened to taking on personal responsibility?

I agree with the point you are trying to make, but 200 bucks worth of cigars is a drop in the ocean for DE, not to mention the good faith and customer for life that they will get for being so generous. Their marketing budget will cover, and profit from helping a guy out like this.

[jp1979]

Yes, absolutely, the seller has a right to go for replacement. You don't. As the form said you need to show proof of purchase...a receipt. Do you have one? No.

Did you answer honestly to the questions on the form? The form you displayed shows that you skipped over those questions.

How were they being stored? ..... Did you let DE know they were a year and a half old and you bought them second hand or did you skip that one?

The thing that bothers me is the attitude that it's OK to do this kind of thing. If you can get them to issue you some cigars you see it as a win win for you and your buddy. It's not a win win. It's win/lose and DE becomes the loser. They did nothing wrong.

I don't agree that this type of tactic is acceptable. What happened to taking on personal responsibility?

What is the difference if the seller or the buyer send them in? Its the same thing either way.

1. Jonathan sends them in, they get replaced.
2. John sends them back to the seller, he sends them in, they get replaced, the seller sends them back to John

Its the same scenario either way. Give it a rest and go start another "All CC are the same" thread...