This will make you cry, L40 destruction

[AuTechCoM]

Yes, absolutely, the seller has a right to go for replacement. You don't. As the form said you need to show proof of purchase...a receipt. Do you have one? No.

Did you answer honestly to the questions on the form? The form you displayed shows that you skipped over those questions.

How were they being stored? ..... Did you let DE know they were a year and a half old and you bought them second hand or did you skip that one?

The thing that bothers me is the attitude that it's OK to do this kind of thing. If you can get them to issue you some cigars you see it as a win win for you and your buddy. It's not a win win. It's win/lose and DE becomes the loser. They did nothing wrong.

I don't agree that this type of tactic is acceptable. What happened to taking on personal responsibility?

Yes we did talk about it with not only the DE Sales Rep but also the DE Customer service Rep. also if you read the requirements you would have read this "5. Proof of purchase. A simple photo of the bad cigar (with band), preferably with receipt, will do." so how do I not have proof of purchase by their requirments, and I don't know about you but my B&M just uses a simple cash register that only adds up numbers and prints totals + Tax so i don't see how such a receipt would make a difference since it doesn't say Liga Unico L40 on it. all i have done is skip sending them back to said BOTL and taken it upon myself to save a brother the headache of refunding me then doing the same steps and then sending them back to me.

[Zeede]

It's win/lose and DE becomes the loser. They did nothing wrong.

I don't agree that this type of tactic is acceptable. What happened to taking on personal responsibility?

Please explain how it is that you know with 100% certainty that this is not the fault of Drew Estate or one of the shipping companies they used?

[Zeede]

Agreed. I don't see what is wrong with Jonathan asking. It isn't likely Drew Estate's fault that this happened, but if they are willing to make good on it, I don't see the problem with it.

[Zeede]

Drew Estate has a form to fill out for just this kind of situation. How is it his bad for filling it out?

Are you omniscient? How do you know the box wasn't dropped as it was being loaded at the Drew Estate factory?

Edit: Lots of companies that make consumables have a "quality/satisfaction" return policy. Are you saying that if I open a bag of Pepperidge Farm Milanos and find they've all been cracked that I am a bad person for seeing if they will replace them for me?

[AuTechCoM]

Drew Estate has a form to fill out for just this kind of situation. How is it his bad for filling it out?

Are you omniscient? How do you know the box wasn't dropped as it was being loaded at the Drew Estate factory?

Edit: Lots of companies that make consumables have a "quality/satisfaction" return policy. Are you saying that if I open a bag of Pepperidge Farm Milanos and find they've all been cracked that I am a bad person for seeing if they will replace them for me?

Mmmm..... milanos.... *in a homer Simpson voice with drool*

[Billb1960]

[Emperor Zurg]

When you post something on a message board you find that opinions are similar to a$$holes:
Everyone has one.
Some of them stink.

Dunno why that comes to mind...
$0.02

[Tobias Lutz]

When you post something on a message board you find that opinions are similar to a$$holes:
Everyone has one.
Some of them stink.

Dunno why that comes to mind...
$0.02

way to...

[Laynard]

[Ilroy]

sorry...