This will make you cry, L40 destruction

[StogieNinja]

First of all, I think this thread illustrates why these sorts of things are best done privately, between the company and the customer. If the customer gets resolution, then they can post afterward about how great the service is. But I don't think going through the process in public does anyone any good, it just opens things up for what the internet is best known for, which is off-the-cuff judgments being thrown every which way.

Second, from what the OP has posted, he's been honest with DE about where he got the sticks, and how, and DE is still willing to work with him. The OP has done nothing wrong. Had he lied about where they were from, etc, then I would agree that he was being unethical, but IIRC he stated the local DE rep told the guy he bought them from he should pursue it this way.

Third, I don't think DE has any obligation to him whatsoever. They were in a third party's hands for a long time, and therefore DE has no obligation to stand behind the product. The fact that they're willing to do so, speaks volumes about the care DE has for their customers' experience with their products. Bravo to DE!