Quote Originally Posted by allusred View Post
Piss poor customer service.
Someone hires/hired those people so are responsible.
If you can get thru to someone sane, not just the imbeciles reading the same set of four lines over and over.

There just be a chance that they would "put this right."
And that *does NOT mean offering a $5.00 off on your next order*

Offering you a choice of some cigars of equal or greater $ value at no change, shipped free along with a complete refund ...plus some 'extra' gift, cigar lighter, etc.
And a way to contact that person directly if not satisfied with the outcome.

Might put the situation in a better light.
Hope this works out well in the end.
Please do post when, if ever the problem is resolved.
Good luck.
It wouldn’t even take that much to make me happy.