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Now you have to mail in your lighter or cutter. I sent in my axia as it was leaking out the burner. They replaced it but didn't send me an axia. In fact it's a cheaper lighter than what I sent in. On the plus side it only took a week but I want my axia back!
Oh man! I know they've changed ownership and heard things about the warranty process - but to.semd back a cheaper lighter is BS!Quote:
Originally Posted by josh lucky 13
Keep us posted!
Here is xikar reply. I am still arguing over this as there was No communication other than automated updates. They also gave no options on replacement choices.
I want to apologize for any miscommunication and inconvenience that this has caused
Unfortunately, the item you had sent in was a discontinued item so we would no longer have any replacements in stock. We typically have these items replaced with a newer model.
It seems that your Axia had a leaking fuel valve and was deemed as irreparable.
In this case, your item was replaced with the ELX Gunmetal
Sent from my SM-G965U using Tapatalk
So they just decided to replace it with something else and not even tell you and not offer to send your back to you? That’s some :cowpoop: right there. I guess they assume you will just say that it’s better than nothing and move on. I hate to hear that for you and in general for Xikar. Did they offer you anything else other than this weak sorry?Quote:
Originally Posted by josh lucky 13
In terms of MSRP, it looks like the ELX is the same price as what the Axia was--about $60. If the Axia is indeed discontinued, I don't think you can expect much more. Shame they weren't more communicative. Seems like an Ellipse is more similar stylistically to the Axia than the ELX.
This is why I stick to cheapie vortex lighters. If they break (which actually has never happened to me--I usually lose them before they have the chance to break) I can buy another three pack for like $20, which includes a can of fluid.
Not yet I posted their response here then replied to the email. I basically told them that this just raises the fears most of us have with their buy out and concerns about quality and customer service. I also said that if a replacement is deemed necessary for a discontinued product they need to let people know first and give options. I also stated that with the old policy I could go into a local store and swap it out then the store could get an update a win win. I will see what they say. Also the msrp is about the same but went to half a dozen sites and only a couple have it for msrp.Quote:
Originally Posted by jhedrick83
Axia was $70 I know because there are a few places that have them for sale for that. There is one place that is cheaper and I may replace my axia with a new one. I have also thought I may see if local B&m will do a trade. But will see what xikar does firstQuote:
Originally Posted by CentralTimeSmoke
Well no reply from Xikar, it's been almost 2 weeks. Walked over to local B&M to see if they might have an axia and be willing for a trade, they didn't have one. So another lighter in a box. I will replace my axia myself then done with Xikar. Guy who owns the B&M said his xikar lighter sales have dropped since buyout.
I had a conversation with a local lounge owner and he's pretty frustrated by it too: People stop by the shop and take it out on him that Xikar changed the rules.
Yeah I can see how some would take it out on them. My b&m was pretty sympathetic sounds like he may have swapped out with me if he had it. He also admitted the elx is a cheaper lighter than the axia. It's not the B&m fault but that's how they used to sell the lighters, if there was ever an issue bring it back and they would fix or swap.Quote:
Originally Posted by SoCal gunner
So now this gets stuffed in a drawer. I will replace my lighter I love and hope it lasts me as long as my first axia did. I got too much xikar to just get rid of it all besides that's just infantile. But I dont see xikar coming out with anything else that I will buy from them. I will no longer sing their praises.
Got a sweet gunmetal set like pics related around December 2018, but my lighter was all metal, no plastic sides. $100 - not too bad. The lighter had a defect after a couple months where the gas would continously discharge - you could hear it. Went back to the B&M I purchased the set from, and they mailed the lighter back, and said 2-3 weeks tops on the return. Almost 1.5-2 months later it returns. I wasn't mad, because I was glad Xikar stuck to their return policy. However, when I got it back, it was just like pic related, but black cheapish sides instead of my all metal lighter. Informed the B&M, they looked through their warehouse and couldn't find the exact one I originally had. They contacted Xikar, and was told it was discontinued. Had Xikar contacted me prior to sending a shitting one, they would still have me as a loyal customer. I'm done with them for now and will look into other brands in the future.https://uploads.tapatalk-cdn.com/202...1c77c0c5fe.jpghttps://uploads.tapatalk-cdn.com/202...c81cc72219.jpgQuote:
Originally Posted by josh lucky 13
Sounds similar to what happened to me I still want to replace my axia thoQuote:
Originally Posted by chain_gang
I can totally understand your frustration, we all have our favorites, and we want companies who respect their customers. It sucks that they didn't at least send your Axia back to you.
That being said, I have the older version of the ELX, the Element, and I love it. I use it all the time and have never had any issues.
I'm just saying, maybe give it a try. It doesn't excuse what Xikar did, but you might find you like the new lighter.