This will make you cry, L40 destruction

[Tobias Lutz]

Dude. That's horrific- I'm soooo sorry

[AuTechCoM]

Okay, it took me awhile to figure out that DE is "Drew Estate".

Some of those looked smoke-able

Unfortunately the pictures just do not do them justice at all. there are 4 that could be smoked but I wanted just to get the whole thing replaced.

Dude. That's horrific- I'm soooo sorry

Yeah I almost cried when I saw them.

[BryGuySC]

Man, that sucks.
Hoping for a good resolution.

[Cigars4Troops]

glad it seems they are working on a fix for you, but I don't understand why this would fall back on DE? the box has been in someone else's possession for 1.5 years and now that they have been opened and see they are damaged they want DE to replace them for free....how long should they guarantee their cigars? lifetime guarantee as long as they are sealed?

[AuTechCoM]

glad it seems they are working on a fix for you, but I don't understand why this would fall back on DE? the box has been in someone else's possession for 1.5 years and now that they have been opened and see they are damaged they want DE to replace them for free....how long should they guarantee their cigars? lifetime guarantee as long as they are sealed?

You are 100% right. I don't think that it full falls back on DE. However there is no evidence of damage to the box like if it had been dropped. however I had registered and account with DE and when I was looking around i found out that they will replace any cigar that has any defect.



So I figured instead of sending the box of damaged unsmokable sticks back to the BOTL, why not give this a try. and that is also why i was/am willing to take a substitution.

[Billb1960]

You are 100% right. I don't think that it full falls back on DE. However there is no evidence of damage to the box like if it had been dropped. however I had registered and account with DE and when I was looking around i found out that they will replace any cigar that has any defect.



So I figured instead of sending the box of damaged unsmokable sticks back to the BOTL, why not give this a try. and that is also why i was/am willing to take a substitution.

Not sure I see how these cigars have defects.

[AuTechCoM]

Not sure I see how these cigars have defects.

There are big splits mostly at the head, but there is also on with a huge split down the side. Like I said the pictures just do not show the severity of the damage.

The 3rd picture shows the damage the best.

[AuTechCoM]

glad it seems they are working on a fix for you, but I don't understand why this would fall back on DE? the box has been in someone else's possession for 1.5 years and now that they have been opened and see they are damaged they want DE to replace them for free....how long should they guarantee their cigars? lifetime guarantee as long as they are sealed?

I just realized that this is a perfect example of Schrödinger's cat

[jhedrick83]

I just realized that this is a perfect example of Schrödinger's cat

Similarly, this is both funny and not funny. I'm sorry Jonathan, hopefully DE makes it right for you.

[AuTechCoM]

Similarly, this is both funny and not funny. I'm sorry Jonathan, hopefully DE makes it right for you.

So far they are doing amazing. I was kinda worried about how his could go with the Swisher international takeover. but they are handling it great and they are even sending some Nica Rustica just for my troubles. My only concern is about them only wanting to give me L40 but they don't have any on the production schedule. I know that the rep I am dealing with is working directly with the production manager down in Nicaragua to make it happen but to me that sounds like they are going to make a box and then I am going to have to wait till they come out of the aging room. So with that said it could be months before this is fully resolved.