This will make you cry, L40 destruction

[AuTechCoM]

glad it seems they are working on a fix for you, but I don't understand why this would fall back on DE? the box has been in someone else's possession for 1.5 years and now that they have been opened and see they are damaged they want DE to replace them for free....how long should they guarantee their cigars? lifetime guarantee as long as they are sealed?

You are 100% right. I don't think that it full falls back on DE. However there is no evidence of damage to the box like if it had been dropped. however I had registered and account with DE and when I was looking around i found out that they will replace any cigar that has any defect.



So I figured instead of sending the box of damaged unsmokable sticks back to the BOTL, why not give this a try. and that is also why i was/am willing to take a substitution.

[Billb1960]

You are 100% right. I don't think that it full falls back on DE. However there is no evidence of damage to the box like if it had been dropped. however I had registered and account with DE and when I was looking around i found out that they will replace any cigar that has any defect.



So I figured instead of sending the box of damaged unsmokable sticks back to the BOTL, why not give this a try. and that is also why i was/am willing to take a substitution.

Not sure I see how these cigars have defects.

[AuTechCoM]

Not sure I see how these cigars have defects.

There are big splits mostly at the head, but there is also on with a huge split down the side. Like I said the pictures just do not show the severity of the damage.

The 3rd picture shows the damage the best.