This will make you cry, L40 destruction

[AuTechCoM]

I wish I would have known about this a couple years ago. I bought a box of #9 Dobles that had cracks on half the box. I just sucked it up and smoked them.

Oh man that sucks. personally when I saw this my first thought was "welp time to buy a coffee grinder and a nice pipe"

But luckily I am the Guarantee/Warranty Guru. Heck just last month I got Dyson to honor my warranty that was 2 years expired. It is all about being Kind, courteous, and talking to representatives like they are human beings.

[droy1958]

Oh man that sucks. personally when I saw this my first thought was "welp time to buy a coffee grinder and a nice pipe"

But luckily I am the Guarantee/Warranty Guru. Heck just last month I got Dyson to honor my warranty that was 2 years expired. It is all about being Kind, courteous, and talking to representatives like they are human beings.

Amen Jonathan! Why would someone want to help a customer who is a rude jerk?...

[AuTechCoM]

Amen Jonathan! Why would someone want to help a customer who is a rude jerk?...

The guy I work with is such a dick to anyone in customer service. I sit here and listen to him Yell, Cuss, and Threaten reps all the time and just sit back and laugh when they never do anything for him. And then I call back and have everything resolved within minutes.

As my grandmother always says. "You catch more flies with honey than you do with vinegar”

I owned a Computer repair business where a lot of my business was Warranty related so I have learned how to handle customer service reps, and my wife worked as a sales manager for Verizon for 10 years and it was fun because if the customer treated them like human-beings she would break her back to help in any way possible but the second they became hostile or insulting all of a sudden there was nothing she could do and they would have to call and talk to corporate.

[droy1958]

The guy I work with is such a dick to anyone in customer service. I sit here and listen to him Yell, Cuss, and Threaten reps all the time and just sit back and laugh when they never do anything for him. And then I call back and have everything resolved within minutes.

As my grandmother always says. "You catch more flies with honey than you do with vinegar”

I owned a Computer repair business where a lot of my business was Warranty related so I have learned how to handle customer service reps, and my wife worked as a sales manager for Verizon for 10 years and it was fun because if the customer treated them like human-beings she would break her back to help in any way possible but the second they became hostile or insulting all of a sudden there was nothing she could do and they would have to call and talk to corporate.

Yep, my wife is a project manager for one of the large tele companies. Just pisses me off to hear some of these @$$holes talk to her....

[Tombstone]

Oh man that sucks. personally when I saw this my first thought was "welp time to buy a coffee grinder and a nice pipe"

But luckily I am the Guarantee/Warranty Guru. Heck just last month I got Dyson to honor my warranty that was 2 years expired. It is all about being Kind, courteous, and talking to representatives like they are human beings.

I worked customer service a few years and like you said be honest and courteous and most agents will do what they can to help you. Act like a dickwad and you will get the bare minium they are required. To me customer service can make or break relationship with a company. Take care of your customers and they will be loyal.