So I finally recieved my check today 25 days later. I also checked my account at CI, and having sent them another message explaining in a very easy to understand manner without getting too ugly how unsatisfied I was with their reaction, or lack of, that the status has now been closed. This has to be the worst customer service I have personally had or heard of, and that sits right close by the response I got from a Chinese backpack company that had a torn seam nearly a foot long from just one use and was told at best all they would do was give me a store credit to buy more crappy Chinese gear that you cannot rely on. I threw that pack in the trash and bought an Osprey pack, which has the best customer service ever (lifetime) where in one instance a woman on a thru hike had a strap bust. They asked what color she’d like and met her at a trailhead and helped her swap her gear. You can bet your hind quarters our packs are Osprey except for our daughter’s which is REI pack since she’ll outgrow it in a few years.
Looking over a few of the company suggestions I find that some of my favorites aren’t offered. A real bummer.
Elsewhere I was told by an ex employee that customer service nosedived around 2007 when the company was bought out. I feel like being a very squeaky wheel now, but I doubt it would have enough of an impact. Regardless it will certainly come up anytime I come across a smoker!
As an aside I asked another cigar vendor about the Point Fives changing names. They say otherwise.
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Thread: Nat Sherman Maduro Point Fives
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02-11-2019, 06:23 PM #1Royal Bum
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Last edited by rodwha; 02-11-2019 at 06:29 PM.
"Were I to leave where else would I go? Your words of life and of truth You hold." - Third Day
"I ask not the favor given to Paul," Copernicus said, "I seek not the grace bestowed upon Peter--but I beg the mercy granted to the thief on the cross!" - Alexander Smellie 1899
"Amen....wine, beer or whisky can cure a lot of problems, or start a shitload of others!....." - droy1958
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02-11-2019, 06:30 PM #2Ruler Of The Galaxy
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Almost enough to make a guy quit smoking eh?
Originally Posted by rodwha
Never attribute to malice that which is adequately explained by stupidity.
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02-11-2019, 07:02 PM #3Royal Bum
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Their smoke, yea. Originally Posted by Emperor Zurg
Almost enough to make a guy quit smoking eh?"Were I to leave where else would I go? Your words of life and of truth You hold." - Third Day
"I ask not the favor given to Paul," Copernicus said, "I seek not the grace bestowed upon Peter--but I beg the mercy granted to the thief on the cross!" - Alexander Smellie 1899
"Amen....wine, beer or whisky can cure a lot of problems, or start a shitload of others!....." - droy1958
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02-11-2019, 07:21 PM #4Ruler Of The Galaxy
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Lol! Originally Posted by rodwha
Never attribute to malice that which is adequately explained by stupidity.
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