Nat Sherman Maduro Point Fives

[rodwha]

So I finally recieved my check today 25 days later. I also checked my account at CI, and having sent them another message explaining in a very easy to understand manner without getting too ugly how unsatisfied I was with their reaction, or lack of, that the status has now been closed. This has to be the worst customer service I have personally had or heard of, and that sits right close by the response I got from a Chinese backpack company that had a torn seam nearly a foot long from just one use and was told at best all they would do was give me a store credit to buy more crappy Chinese gear that you cannot rely on. I threw that pack in the trash and bought an Osprey pack, which has the best customer service ever (lifetime) where in one instance a woman on a thru hike had a strap bust. They asked what color she’d like and met her at a trailhead and helped her swap her gear. You can bet your hind quarters our packs are Osprey except for our daughter’s which is REI pack since she’ll outgrow it in a few years.

Looking over a few of the company suggestions I find that some of my favorites aren’t offered. A real bummer.

Elsewhere I was told by an ex employee that customer service nosedived around 2007 when the company was bought out. I feel like being a very squeaky wheel now, but I doubt it would have enough of an impact. Regardless it will certainly come up anytime I come across a smoker!

As an aside I asked another cigar vendor about the Point Fives changing names. They say otherwise.