Quote Originally Posted by GDaddy View Post
Yes, absolutely, the seller has a right to go for replacement. You don't. As the form said you need to show proof of purchase...a receipt. Do you have one? No.

Did you answer honestly to the questions on the form? The form you displayed shows that you skipped over those questions.

How were they being stored? ..... Did you let DE know they were a year and a half old and you bought them second hand or did you skip that one?

The thing that bothers me is the attitude that it's OK to do this kind of thing. If you can get them to issue you some cigars you see it as a win win for you and your buddy. It's not a win win. It's win/lose and DE becomes the loser. They did nothing wrong.

I don't agree that this type of tactic is acceptable. What happened to taking on personal responsibility?
I agree with the point you are trying to make, but 200 bucks worth of cigars is a drop in the ocean for DE, not to mention the good faith and customer for life that they will get for being so generous. Their marketing budget will cover, and profit from helping a guy out like this.