Quote Originally Posted by Demuths1770 View Post
this is so true!! i work in customer service and i will give a refund to someone that is nice or not even ask for it quicker than someone yelling at me.
Preach it !
Our customers seem to think that raising their voice and insulting the staff in the middle of the store will get them a refund or whatever they want, which is often to use 14 coupons that all clearly say cannot be combined with other offers some of which are not even from our stores ! Yelling and screaming often results in a call to security whereas logic and calmly discussing the issue usually results in making the customer happy.

From a retailer having to deal with stuff like this every day I see no problems with the way he handled it or the way DE has responded.
And it is actually a bit surprising that someone even wants to stick up for the retailer (manufacturer in this case) because that usually isn't the case.

As to the OP being a weasel - that's an entirely different topic and we don't have the time for that right now