Quote Originally Posted by WNYTONY View Post

And it is actually a bit surprising that someone even wants to stick up for the retailer (manufacturer in this case) because that usually isn't the case.
Tony, I think you got to the root of the problem. I've asked a few people now about this situation and have gotten the same answer several times but first I'd like to hear your answer. Why do you think it is that people don't stick up for the retailer even when the retailer has done nothing wrong?